Information technology service management refers to the internal activities performed by an organisation to design, develop, deploy, manage and optimize information technology services provided to clients. The services include development of systems, deployment and support of systems; creation and maintenance of technical documentation; improvement of system performance and security of networks; and use of information technology for business development. IT service management also involves the maintenance and improvement of information technology policies and practices. This includes training of employees performing various IT services, as well as educating them in the use of computers and related technologies. It also involves ensuring the satisfaction of customers who use IT services and vice versa. The goals of IT service management include the creation of efficient systems, which can effectively serve their users; the provision of information and communication technologies that are reliable; and the prevention of information technology costs. You shall read more here about IT services.
IT service resilience is a concept that refers to the ability of an IT network to withstand attacks by a number of external sources. The attack may involve a virus, worm, intrusion, configuration vulnerability or environmental triggers. Attack teams use various tools and techniques to compromise a network, and it involves the use of IT professionals who are trained to counter these attacks. Go here: https://nicolettech.com/ to read more about IT services.
Lifecycle management helps to improve IT service delivery by improving the quality of the IT system and the efficiency with which it runs. The process focuses on the identification, analysis, elimination and correction of known IT problems. The identification and analysis stage involves defining the IT problems; which include process improvement, usage analysis, configuration management, architecture, and operational requirements. The configuration management stage involves enabling organizations to derive new design ideas from existing designs.
Knowledge management is an information system component that enables users to gain access to the knowledge that supports the software and hardware of a computer system. Knowledge management services incorporate the planning and execution of IT policies. It includes application-centric service, which are delivered through self-service portals and service level agreements (SLAs) which provide application deployment and technical support to end-users.
Incident management improves the response to problems in a proactive manner. An incident can occur for any reason or purpose, which requires IT management processes to be in place to prevent problems before they happen. Incident management involves collecting, collating, handling, and executing information related to an IT problem. These include identifying the problem, collecting incident logs, and disseminating all the information to appropriate parties. This allows organizations to work more effectively and address IT problems before they take centre stage.
IT service management, asset management, and itsm processes cover different aspects of the IT landscape. IT service management involves the processes that involve the overall growth and maintenance of the IT systems. IT asset management involves software and hardware selection and maintenance, upgrading and expansion, and security implementation. IT asset management helps to ensure that the IT systems deliver actual value to the organization and are maintained as long-term assets. Itsm frameworks include software testing and code maintenance, quality assurance, and system testing and maintenance. You can learn more about this topic here: https://en.wikipedia.org/wiki/Information_technology.